Comment from Michelle Berriedale-Johnson, trustee, Action Against Allergy.
Thanks to Panorama‘s sleuths (BBC1 Jan 14) it has been revealed that many of the meals delivered via Just Eat, the biggest of the on line food delivery apps, come from outlets with zero knowledge of what a food allergen might be, let alone which food allergens may be in the food that they serve. Well, no surprises there then…
But, as with the Pret a Manger issue earlier this year, Just Eat are operating perfectly within the law: they do not sell food, they are delivery service. It is the responsibility of the restaurants whose food they deliver to provide allergen information to any customer who asks. If the restaurant fails to do that, or fails to do it accurately, this is not Just Eat’s fault.
And they are also right when they say on the ‘What if I have an allergy?’ page on their website, in answer to the question ‘Why should I have to contact the restaurant if I have a food allergy or intolerance? Why can’t Just Eat check?’
‘The only person who can tell you exactly what’s going into your food is the chef cooking it for you. Even if we confirmed a restaurant’s menu was suitable for people with food allergies or intolerances, they could always change their ingredients at a later date. Then we’d be giving you out-of-date information. We don’t want to take that risk with your health’.‘